Support is extremely important for our clients. Because ProducePak has clients around the world, we have become experts at providing support to clients in remote, isolated, or areas that are geographically inaccessible to our staff. ProducePak offers an array of support services that help your business gain the most from our services and products. We can help you every step of the way by providing bullet proof support and training services. Providing quality support to ProducePak clients is paramount to our continued success and forms part of our long term client satisfaction strategy.

Help Desk Support Services
There are a huge number of support options available to guarantee your business has a successful implementation of your chosen system, support services include:
. Phone Support
. Email Support
. VoIP Support
. Internet Chat / Live Chat Support
. Optional 24 Hour Support
. Support Forums & User Request forums
. Remote Access / Remote Desktop / Terminal Server - support & technical assistance

To supplement our phone, fax, and email support services, all ProducePak modules include a quick link that allows you to chat with a support operator instantly on your computer without having to call, email, or fax. Each ProducePak module has help pages and a manual which can be accessed instantly from within the software for quick reference.

On-Site Training
Regardless of where your business is located, we can provide onsite training staff to give one on one instruction to your staff members during and installation and deployment of a ProducePak system. Our training staff have had experience in a wide range of fresh produce related industries (farming, processing & packing, wholesale) and can even help troubleshoot business processes during the training sessions.

Remote Training
As an alternative, we are also experts at remote training using remote access tools, VoIP, and tutorial tools. Remote training is useful where on-site training isnt feasible, and can also be used for follow-up training from time to time to teach users new skills and features.

Installation & Configuration
Installation of your systems, whether hosted on your own server or on a co-located server leased and stored off-site, can be performed by our qualified staff on-site or remotely depending on your preferences and requirements. For solutions where the budget does not permit, we can assist remotely with an installation whilst our clients own I.T. department or partner performs most of the installation and training.

On-Site Support
Most of the time, ProducePak can perform on-site support functions via remote access, therefore, the requirements for on-site support are generally nil or very little. Where on-site support is required, when it is not feasible to send one of our staff to your site, we will arrange prior to your installation a partner company that will be capable of providing local on-site support which we will always supervise.


Please contact us for more information on how we can help you achieve your support and training goals.

ProducePak is a REGISTERED MICROSOFT PARTNER